Product returns are carried out in accordance with the Law of Ukraine “On Protection of Consumer Rights”.
Goods of proper quality ordered on the Terrazza.com.ua website that did not suit for any reason (size, color) are subject to return and exchange within 14 days, not counting the day of purchase, provided there are no signs of use, the commercial appearance and consumer properties are preserved, and the original and undamaged packaging and tags are available.
The shipping cost for returning/exchanging the goods is paid by the buyer. Exception: manufacturing defect or mis-sort (different size, color, or article). In this case, the return is carried out at our expense.
Refunds are issued depending on the payment method: in cash or to a bank card.
The refund period is within 7 business days from the moment the return is received by the Online Store manager.
Dispatch of the exchange order is carried out after its full assembly and receipt of the return by the Online Store manager.
Goods of improper quality (after use or with damaged tags) ordered on Terrazza.com.ua are not subject to exchange and return.